Privacy Policy

Last updated: 22 July 2026

Pharmacy Weight Loss Otley | GPhC Registration No. 9012511 | Last Updated: July 2026

Pharmacy Weight Loss Otley is committed to protecting your personal data and respecting your privacy. This policy explains how we collect, use, and safeguard your information in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

Pharmacy Weight Loss Otley is a GPhC registered online pharmacy weight loss clinic (GPhC No. 9012511) serving patients in Otley, UK. We act as the Data Controller for all personal information collected through our services.

2. Data We Collect

To provide safe and effective pharmacy services, we may collect the following information:

Personal details: Name, date of birth, address, email address, and phone number
Health information: Medical history, current medications, weight, BMI, and relevant clinical data provided during consultations
Payment information: Billing details processed securely through our payment provider
Technical data: IP address, browser type, device information, and website usage data collected via cookies
Communications: Records of any correspondence between you and our pharmacy team

3. How We Use Your Data

We use your personal and health data for the following purposes:

To assess your suitability for weight loss treatments and provide pharmacist-approved prescriptions
To process and dispatch your orders, with delivery completed within 1 working day once approved by our pharmacist
To maintain accurate patient records and ensure continuity of care
To communicate important updates regarding your treatment or order status
To comply with our legal and regulatory obligations as a GPhC registered pharmacy
To improve our services and website experience

Our lawful bases for processing your data include fulfilling a contract, compliance with legal obligations, and where necessary, processing special category health data for the provision of healthcare services.

4. Cookies

Our website uses cookies to enhance your browsing experience and help us understand how visitors use our site. Cookies are small text files stored on your device.

We use the following types of cookies:

Essential cookies: Necessary for the website to function correctly, including secure login and checkout processes
Analytics cookies: Help us understand website traffic and user behaviour so we can improve our services
Preference cookies: Remember your settings and preferences for future visits

You can manage or disable cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of our website.

5. Sharing Your Data with Third Parties

We do not sell your personal data to third parties. We may share your information only in the following limited circumstances:

Healthcare providers: Where clinically necessary, we may share relevant health information with other healthcare professionals involved in your care
Delivery partners: Courier services receive necessary address details to fulfil your order
Payment processors: Secure third-party providers handle payment transactions on our behalf
Regulatory bodies: We may be required to share information with the GPhC, NHS, or other regulatory authorities to meet our legal obligations
IT and platform providers: Trusted service providers who support our website and systems under strict data processing agreements

All third parties we work with are required to handle your data securely and in accordance with UK GDPR.

6. Data Retention

We retain patient records for a minimum of eight years in line with NHS and pharmacy regulatory guidelines. Other non-clinical data is retained only for as long as necessary for the purpose it was collected.

7. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. All data is stored securely and access is restricted to authorised personnel only.

8. Your Privacy Rights

Under UK GDPR, you have rights in relation to your personal data, including the right to access the information we hold about you, request corrections to inaccurate data, ask for your data to be deleted where appropriate, and object to or restrict certain types of processing. To exercise any of these rights, please contact us using the details below and we will respond promptly.

9. Contact Us

If you have any questions about this privacy policy or how we handle your data, please get in touch:

Pharmacy Weight Loss Otley
Email: info@pharmacyweightloss.co.uk
Phone: (+44) 116 4646009

We aim to respond to all data-related enquiries within 48 hours.